This accessibility statement applies to https://planninggateway.co.uk and all services provided through this website.

Our commitment

Submit A Plan Ltd, trading as UK Planning Gateway, is committed to making our digital services accessible to as many people as possible. We know accessibility is an ongoing process, and we continue to review and improve our platform so that barriers are removed wherever possible.

Accessibility features

You should be able to:

• Adjust colours, contrast levels, and fonts using your browser or device settings 
• Zoom in up to 400% without the content spilling off the screen 
• Navigate most of the website using a keyboard 
• Use speech recognition software and screen readers, including current versions of JAWS, NVDA, and VoiceOver 
• Rely on clear page structures, headings, and consistent navigation 
• Request information in alternative formats if needed 

We aim to use clear language and provide a logical, consistent experience across the site.

How we test

We check our website using:

• Automated accessibility tools (such as axe, WAVE, and Lighthouse) 
• Manual reviews by our team 
• Feedback from users, including people who use assistive technologies 

Accessibility is reviewed as part of ongoing development and before major updates.

Known limitations

We are aware that some parts of this website are not fully accessible:

• Some PDF documents may not be fully accessible to screen readers 
• Certain third-party tools, maps, or embedded content may not meet the same standards 
• Some minor colour contrast issues may remain in isolated areas 

We are working to address these issues and will provide accessible alternatives wherever possible.

Third-party content

Some features are delivered by third-party providers. While we aim to choose accessible solutions, we cannot guarantee their compliance.

What we are doing to improve

We review accessibility regularly as new features are added. Accessibility improvements are prioritised as part of ongoing development. If you find an issue we have missed, we encourage you to let us know.

Alternative access

If you need help completing a planning application or accessing information on this website, please contact us and we will support you directly.

Feedback and contact information

If you need information in a different format, or want to share feedback on accessibility, please contact us:

• Email: hello@planninggateway.co.uk 
• Phone: 0333 200 5444 

We aim to respond within 7 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing accessibility regulations. If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS).

Technical information

Submit A Plan Ltd, trading as UK Planning Gateway, is committed to meeting accessibility standards in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

• Compliance status: This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed above. 
• Web technologies relied upon: HTML5, CSS, JavaScript. 

Preparation and review

• This statement was last reviewed on 11 July 2025. 
• This website was last tested on 11 July 2025, using a combination of automated tools and manual testing. 

We review this statement annually, or sooner if significant changes are made to the website.